Questions & Answers (Q&A)

Question 1(Q1):
What is the minimum requirement for installing Signup on a Web Server?

Answer 1(A1):
The minimum requirements are:

• A Web Server with API = Apache 1.3+ or FAST/CGI
• A Web Server with Linux OP system***
• A Web Server with PHP 5+ installed
• A Web Server with MySQL 5+ database installed*
• A Web Server with minimum 5 Mb of free space

Please NOTE: We will not refund any money based on the fact that the Web Server you are using is not meeting these minimum requirements.

* The MySQL database require approx. 5 Mb of free space or more depending of the amount of data you expect to store in it.

***Plain Linux and not any special version like Darwin Linux etc.

Q2:
Can you help me check if my present Web Server meet the minimum requirement for installing Signup?

A2:
Yes, we can help you with this with the exception of the MySQL database. Please start by download this test.zip file here. Unzip this file and upload it to your Web Server. Check the following:

• On the 1:st line it states the OP system, it should be Linux.
• On the 4:th line it states the Server API, it should be Apache.
• On the very top line it states the PHP version, it should be 5.0.0 or higher.

To check if there is a MySQL database available you normally has to contact the Hosting provider. If you have enough space is also a question you should ask your Hosting provider but today this should not be even close to a problem.

Q3:
Will you refund the money if the Software doesn't work?

A3:
Yes and No. Let's have closer look on this answer:

YES
If there is something wrong with the Software not caused by you AND the minimum requirements stated in Question 1 is meet AND we can't fix it for you within 5 days*OR if the automatic download function doesn't work and we can't send you the Login information to manually download the Software within 5 days.**

NO
If you have not followed the Installation and/or User manuals, installed it on a Web Server that don't meet the minimum requirements stated in Question 1, installed it on a Web Server that renders the Software without contact with the Internet (typical a Intranet Server behind fire walls), you have made changes to the Software code or tried to remove the licence.html file or alter it.

*This require that you give us full access to the Web Server for uploading and downloading the files via ftp etc and the fact that you yourself has uploaded the Software to that Web Server according to instructions and made sure that everything looks OK.

** This require that you can provide us with a copy of the PayPal receipt to make sure you have paid for the Software.

Q4:
On how many domains can I install this Software?

A4:
As many as you like as long as they are your own. You are not entitle to resell this Software of give it away for free to anyone. Please read the License agreement here.

Q5:
Can I change the Database table names?

A5:
No. But you probably don't need to since they have the prefix signup_ and that should be unique.

Q6:
Can I change the Name, the Logo and the Copyright sign?

A6:
Yes, you can change or remove them as you like but we have not entered any copyright signs so there is non to remove.

Q7:
I forgot the Username and Password to the Admin area, how can I find out what they where?

A7:
The Username is in plain text and can be read by any database readable software. The Password you can't find out. You have to either reinstall the whole database of rather use the special file we included with the Software for this situation. Read more about this in the Installation manual.

Please NOTE that the special file for reinstall only the Username and the Password should be removed from the Web Server after usage since it's a security risk.

Q8:
Can I use this Software with Safe Mode = On and Register Globals = Off

A8:
Yes

Q9:
I have noted that the 2 functions files in the include directory is encrypted, why?

A9:
These are the 2 files that includes most of all the code in the Software and we like to protect these files from tampering and also from copying. There are however no design features in these files so they should be of no interest to you as a User of the Software.

Q10:
I would like to change the apperance of the User Application Form and also the Admin pages, can I do that?

A10:
Yes, go right ahead. Most of the changes can be done to the css file when it comes to the Admin area. The User Application Form has however no design features and all changes can be done directly in the file. You can also connect you own css file to the User Application Form if you like.

Q11:
The Web Page that I like to include the User Application Form to has a cookie function and if the User Application Form also uses cookies/sessions this will cause a problem, does it use cookies/sessions?

A11:
No, it doesn't even use a css file. You can go ahead and include it into your file without any problems.

Q12:
I get this error, Fatal error: Call to undefined function mcrypt_get_iv_size() after installation Signup. Whats wrong?

A12:
This is due to the fact that the Web Server you have installed Signup on is not suporting or have not installed the mcrypt function. However you can easy change Signup from AES 128 encryption to md5 encryption and that will fix your problem.

Q13:
I get a lot of errors messages after login to the admin area but the front end seems to work as it should. Whats wrong.

A13:
Please read this post in the forum:
http://www.signup.uochm.com/forum/viewtopic.php?id=242

Q14:
I don't like having the text beneath the input fields in the form, how can I adjust it to be to the left of the input fields instead?

A14:
Download the fieldnames_left.zip file here and follow the instructions in the readme.txt file.

Q15:
I want to change the style of the fonts in the userform, how can I do that?

A15:
First of all, there is no css file for the userform.php file since it is supposed to be integrated into one of your Web Pages, and we assume that you have a css file attached to that Web Page. To make it easier for you we have prepared 4 of the files that you can download here and just replace the ones included in the download package. There is one set for the fieldnames under the input boxes and one set for the fieldnames to the left of the input boxes.

Zip file for the fieldnames under the input boxes, download here.

Zip file for the fieldnames to the left of the input boxes, download here.

For the files included in the (fieldnames to the left of the input boxes) you have to change the name from userform_left.php to userform.php and functions_userform_fieldnames_left to functions_userform.php. Please make sure that you always make a backup copy of the original files.

The lines to add to you css file are on both versions the following:

.step_title{}
.cancel_application{}
.paypal_price{}
.paypal_priceinfo{}
.paypal_goback{}

For more information, please read this forum post: http://www.signup.uochm.com/forum/viewforum.php?id=8